FAQ

What is the phone number to JWC?

You can reach the rental and property management department at 254-526-5921.

What are JWC’s hours of operation?

We are open Monday – Friday from 8:30 a.m. to 5:30 p.m.

Where is JWC located?

We are located at the corner of Elms Rd. and W S Young Dr., across from the Shilo Inn. Our address is 3800 South W S Young Drive, #101, Killeen, TX 76542.

What properties do you have for rent?

You can view our available and coming soon properties on the “Rental Listings” page of our website. You can also download and view a copy of our vacancy list and specials under our “Rentals” tab at the top of the page.

What properties do you have specials on?

You can download and view a copy of our vacancy list and specials page under our “Rentals” tab at the top of the page.

How soon can I move in?

We require that you first check out the keys and view the property before submitting an application. The application process can take up to 24 hours. Once your application is approved, we will schedule your move in inspection within 3 business days. Please read our “JWC Rental Process” page for more important information.

I’m moving to the Killeen/Fort Hood area. Can I have a rental property ready for me to move in when I get there?

Unfortunately no. We do not rent sight- unseen. Please contact our Leasing Department for any questions, or concerns.

Does JWC accept pets?

Please check the property information. Some owners do not want pets on their property. If an owner allows pets on the property, JWC does NOT allow any aggressive breeds. No Exceptions. Please refer to our “Pet Policy” page for our restricted breeds. There is a NON-REFUNDABLE Pet Fee of $300 per pet if pet is allowed. This fee is to be paid PRIOR to pet being on property.

Does JWC allow smoking in any properties?

Smoking is strictly prohibited in all of our rental properties. Violations will result in immediate termination of the lease and the tenant may be charged for replacement of the carpet and a full interior paint of the property. Other charges may apply.

Does JWC accept Military Waivers?

Sorry, we do not accept Military Waivers.

Does JWC accept roommates?

We do not accept roommates. If an additional adult is listed on the application, it must be your legal spouse or immediate family. Please read our “JWC Rental Process” page for more important information.

Does JWC look at my credit and rental history?

Credit scores are not obtained or used for qualifying. Credit Bureau reports indicating evictions, poor rental history, unpaid accounts, debt to income ratio or more unsatisfactory rental accounts than satisfactory rental accounts will result in disapproval of the rental application. Please read our “JWC Rental Process” page for more important information.

How much is the application fee?

The application fee is $50.00 and is non-refundable.  Additional applicant over 18 requires an additional $50.00 fee. Please read our “JWC Rental Process” page for more important information.

Will JWC hold a property for me?

Unfortunately, we cannot hold properties. Jim Wright Company has a first come, first serve policy.

Can I have a friend or family member view the home for me?

Yes, for viewing a friend or family member may view the home for you. When you apply for a property they will need a Power of Attorney if you are not present.

Do I need to make an appointment to view a property?

We do not schedule appointments or viewings of our properties. To view a property, you may check out up to 3 keys in our office with a valid I.D. Our Leasing Staff will gladly assist you with our rental process.

How long are the leases? Does JWC offer a 6 month lease?

We only offer 12-month leases.

What do I need to bring in order to rent a property?

You will need a valid photo ID, proof of income, valid social security card, application fee and the full security deposit. Please read our “JWC Rental Process” page for more important information.

What are the income requirements to rent with JWC?

You will need to show proof that you make three (3) times the rental amount. Please read our “JWC Rental Process” page for more important information.

When is rent due?

Rent is due on the 1st day of each month. A late fee is added at the close of business on the 3rd day of the month.  Initial late charge is 10% percent of your monthly rent.

Do I need Insurance?

Insurance is not required but is still strongly recommended. We highly advise you to get your own insurance for losses due to theft, fire, water damage, pipe leaks, and other similar occurrences. Renter’s insurance does not cover losses due to a flood. Our insurance does not cover the loss of or damage to your personal property.

How can I pay my rent?

You can pay your rent online on your tenant portal by using your banking information or by credit card. Please note the fees on the payment page.

Can I pay my rent over the phone or by credit/debit card in office?

We do not take any form of payment over the phone. You are encouraged to login to your tenant portal and pay your ret online. You may also come into our office and make a payment with certified funds. We do not accept credit or debit card payment in office.

What do I do if I can’t login to my portal?

You can click on the “Forgot your password?” link or contact our office during normal business hours and a member of our friendly staff will be happy to assist you.

Who should I contact if I want JWC to manage my property?

Please contact our office and ask about our property management services.